![]() By the time the driver exchanged the car, we were 45 minutes delayed in our journey. Seriously? Again, the driver had not been told my mother would need help loading and unloading her scooter. On the return trip, the driver showed up in a sedan. Because of this, I had to find alternate transportation (at additional expense) to my hotel as the reservation included a second pickup for me at the airport. The driver did not have my mother’s phone number (even though it was clearly shown on the reservation) and was not told she would need help. On travel day, the driver got lost and was an hour and a half late. Turns out that it cannot and I was told I would have to upgrade to an SUV, which doubled the price. A few days before the scheduled service, I noticed that my booking said, “sedan.” Since I had spoken to the office personally, I was not worried, but I called to verify just to make sure that a “sedan” could accommodate a scooter. I was told that this was no problem, so I made the booking. I spoke to the woman in the office personally and explained that my mother would have a scooter and that she would need help loading and unloading this equipment. I called this company to book a car service for my mother who requires help getting around. And I question the tactics used to up sale an existing order. The customer service through this office is apathetic at best. Payments should only be made to the driver by Credit Card or Cash on the van itself.Customers beware.Please wait inside Terminal at available Counter Seating.Counter Agent will advise you of waiting time for next van and issue you a Boarding Card.Request Prime Time Shuttle to your destination from Counter Agent.Please board only vans clearly marked “GO Airport Shuttle Connecticut”.Īrriving At An Airport Without Reservations:.When your van arrives at the terminal, your name will be announced by the counter agent and you will be directed to your vehicle. ![]() Please wait inside Terminal at available Counter Seating.
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